Returns & Exchanges
At Decants R US, we strive for complete satisfaction with your fragrance discovery journey. Due to the personal nature of our hand-poured decants, we offer returns or exchanges on unopened and damaged items within 14 days of delivery.
Contact Support
Email our customer care team with your order number and a brief explanation of the issue to initiate your request.
Verification and Approval
Our team will review your request and, if applicable, provide a Return Merchandise Authorization (RMA) number and shipping instructions.
Secure Packaging
Carefully pack the unused item in its original protective packaging to ensure it is not damaged during the return transit.
Processing and Refund
Once we receive and inspect your return, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing